Digital channel manager

Owens & Xley Consults – Our client, a leading Fashion brand is currently recruiting suitably qualified candidates to fill the position below:Job Title: Digital Channel ManagerLocation: Lekki, LagosJob type: Full timeJob DescriptionsThe Digital Channel Manager will manage interactions with customers through the company’s digital channels.S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.Key ResponsibilitiesManage customerengagement for all social media platformReceive online orders, process orders and ensure the items are delivered to the customersCommunicates orders to the operations team for deliveryPrepare daily sales report and submit to the Online Team LeadEnsures customer satisfaction at all timesResolve customers’ complaintsResponds to customers enquiries via website or social media with approval from the Business DirectorCreate and post content and videos on the social media platformsManages and resolves client complaintsFollow up on customers to get feedback post service deliveryOther tasks as assignedEducational Qualification and ExperienceHND or B.Sc. in any related discipline1-3 years’ experience in direct sales, digital marketing or customer serviceExperience in the retail industry is a plusSkills and Abilities:Digital marketing skillsHighly analytical with a drive for numbersGood networking, prospecting and closing skillsHigh level of professionalismResult-oriented team player with exceptional motivation and interpersonal skills.Relationship management skills and openness to feedbackExcellent selling, communication and negotiation skillsGood written and verbal communication skillsAble to work in a fast pace environmentHigh proficiency in MS Office SuiteMust be able to prepare management reports and correspondenceGood initiative, time and stress management skillsWork Conditions: May be required to work overtimeRenumerationN50,000/MonthJob Title: Online Customer Support OfficerLocation: Lekki, LagosJob DescriptionThe Online Customer Support Officer will manage interactions with customers through the company’s digital channelsS/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.Key ResponsibilitiesManage customer engagement for all social media platformReceive online orders, process orders and ensure the items are delivered to the customersCommunicates orders to the operations team for deliveryPrepare daily sales report and submit to the Online Team LeadEnsures customer satisfaction at all timesResolve customers’ complaintsResponds to customers enquiries via website or social media with approval from the Business DirectorCreate and post content and videos on the social media platformsManages and resolves client complaintsFollow up on customers to get feedback post service deliveryOther tasks as assignedEducational QualificationsHND or B.Sc in any related disciplineExperience:1-3 years’ experience in direct sales, digital marketing or customer serviceExperience in the retail industry is a plusSkills and Abilities:Digital marketing skillsHighly analytical with a drive for numbersGood networking, prospecting and closing skillsHigh level of professionalismResult-oriented team player with exceptional motivation and interpersonal skills.Relationship management skills and openness to feedbackExcellent selling, communication and negotiation skillsGood written and verbal communication skillsAble to work in a fast pace environmentHigh proficiency in MS Office SuiteMust be able to prepare management reports and correspondenceGood initiative, time and stress management skillsWork ConditionsMay be required to work overtimeJob Type: Full timeRenumeration: N50,000 monthly. Job Title: Accountant/Admin OfficerLocation: LagosJob type: Full timeJob DescriptionsHe/She would be responsible for maintaining the financial and accounting function.S/He or she will be tasked with preparing financial statements, maintaining cash controls, preparing the payroll, managing the company’s expenses and carrying out administrative duties.Key Tasks and ResponsibilitiesAssist with the preparation of the company budgetImplement financial policies and proceduresEstablish and maintain cash controlsManage petty cashManage expense requisitionManage payment process to the vendors with Business DirectorFollow up with creditorsEnsure that invoices are sentEnsure that payments are madeAssist in the day to day running of the storeManage employee requestsFile and manage employee recordsReconcile bank statementsEstablish and maintain supplier/vendor accountsEnsure transactions are properly recorded and entered into the accounting softwarePrepare financial statements such as income statements, balance sheets, and cash flow statementsPrepare quarterly reports and report on variancesAssist with the annual auditMaintain financial files and recordsPerform other duties as assigned/required by the Business DirectorProfessional Qualifications/ExperienceEducational Qualification:Minimum of HND/B.Sc. in a Finance and Administrative roleExperience:2+ years’ experience in a similar roleExperience in the retail industry a plusUse of accounting softwareCompulsory skills required (E.g. must be proficient in Excel)Proven integrityFamiliarity with financial and customer service principlesGood math skills with the ability to create and analyze reports, spreadsheets and sales statisticsProficient user of MS Office (MS Excel in particular)Must be able to prepare management reports and correspondenceGood initiative, time and stress management skillsLeadership and organizational abilitiesInterpersonal and communication skillsProblem-solving attitudeKeen eye for detailPreferably lives within the Lekki axis.RenumerationN80,000 – N100,000/Month Deadline: 5th November, 2019

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