Customer services association

  • Full Time
  • Lagos
  • Posted 8 months ago

Vacations inc

Customer Service Associate
Vacation Inc.
Customer Service & Support
Remote (Work From Home) Full Time
Retail, Fashion & FMCG NGN Confidential
Job Summary
We are looking for a Customer Service Associate to deliver world-class service to our customers.

Minimum Qualification: Others
Experience Level: Entry level
Experience Length: 2 years
Job Description/Requirements

External Customer Service
Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner
Process returns and maintain a database of trends, resolutions, and product-related issues/recommendations
Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc.
Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role
Own monthly reporting to the VP of Operations for customer satisfaction ratings, ticket quantity, and ticket resolution
Support IT team in managing company software & subscriptions
Coordinate all staff meetings
Coordinate all company gifting
Cross-train with the operations department
Partner with the human resources team in all employee recognition efforts
Book company travel


Bachelor’s Degree
1-3 years experience in customer service, preferably at a fast-paced consumer products company
You use sunscreen
You have a sense of humor
Strong written and verbal skills that uphold brand standards and cultivate community
A passion for hospitality, problem-solving, and building process
Experience with managing and cleaning data in Excel or Google Sheets
Experience creating presentations in PowerPoint, Keynote, or Google Slides
Able to work independently and within a team; you have a “no task too small” mentality
You are meticulous, organized, and detail-oriented in your work
You are comfortable in a room of experts and can be assertive in your communication style

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